East Longmeadow Skilled Nursing Center is committed to delivering high-quality care. We are accredited by The Joint Commission with the Gold Seal of Approval™ and have earned a deficiency-free state survey during our most recent annual Department of Health inspection.
Recent Recognition and Awards
Year after year, we earn recognition from national quality organizations, but it is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent accolades we have received include:
- The Joint Commission Gold Seal of Approval™ accreditation
- 2020 – NRC Health Customer Approved & Employee Approved Awards
- 2017 – My InnerView survey “Excellence in Action” awards for both Customer Satisfaction and Employee Satisfaction
- 2016 – Silver – Achievement in Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL)
- 2015 – Deficiency-free state survey
Top 1% of Facilities Nationwide in Patient Satisfaction
In 2016, positive feedback on National Research Corporation’s My InnerView survey placed East Longmeadow Skilled Nursing Center in the top 1% in the nation for customer satisfaction, the fourth year in a row that customer satisfaction has been in the top 3% nationally.
Committed to Excellence
East Longmeadow received National Research Corporation’s 2016-2017 “Excellence in Action” awards for both Customer Satisfaction and Employee Satisfaction, for the third year in a row. This ranks East Longmeadow among the top 10 percent nationally with respect to how highly residents and family members would recommend to others and employees would recommend as a place to work.
NRC Health Customer Approved & Employee Approved Awards
East Longmeadow Skilled Nursing Center is proud to be a part of Berkshire Healthcare. Across all affiliates in Massachusetts, Berkshire Healthcare has been named a winner of both the NRC Health Customer Approved and Employee Approved awards. Winning organizations are chosen based on customer and employee satisfaction from insights on family, resident, and employee survey ratings. This award recognizes Berkshire Healthcare’s commitment and dedication to creating superior experiences for both residents and employees. Nationwide, only 20 organizations are selected for each category. Berkshire Healthcare is 1 of 10 organizations chosen for both awards.
National Quality Award
American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2016 Silver – Achievement in Quality
East Longmeadow Skilled Nursing Center was one of just three centers in Massachusetts to earn a 2016 Silver Award. Only 72 facilities nationwide achieved this distinction in 2016.
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
Silver – Achievement in Quality: Applicants who receive the Silver award provide an extensive assessment of their systematic approaches, performance measures, and sustainable organizational and process results that are linked to the key customer requirements, success factors, and challenges they identified in previously earning the Bronze – Commitment to Quality award.